We ship to the 48 contiguous United States and Ontario, Canada only. We do not ship to Alaska, Hawaii, or other international locations.

Large or heavy items ship via freight truck with curbside delivery and lift-gate service (off the truck and to the ground only).
Inside delivery, unpacking, stair carry, and white glove service are not included and must be arranged separately by the customer.
The freight carrier will contact you to schedule delivery, typically the day prior.

Smaller items may ship via standard ground delivery to your door within the contiguous U.S.
Ground shipments do not include delivery appointments. Customers are responsible for receiving deliveries. We are not responsible for lost or stolen packages after delivery.

Yes. Freight deliveries require a scheduled appointment. If the carrier cannot reach you, storage/holding fees may apply.
If delivery is not scheduled or accepted within the carrier’s timeframe, the shipment may be returned. Customers are responsible for outbound, return, storage, and applicable restocking fees associated with missed or delayed deliveries.

Before signing:

• Inspect packaging for visible damage or missing items.
• Note any issues on the delivery receipt, take photos, and accept delivery.

After delivery:

• Open and inspect items promptly.
• Report concealed damage or shortages as soon as discovered.
• Do not discard packaging or pallets until any claim is resolved.

Failure to note damage at delivery may void claims.

Refused, missed, or undeliverable shipments may incur outbound, return, redelivery, storage, and a 20% restocking fee.
If delivery is not completed within the carrier’s allowed timeframe, the order may be returned at the customer’s expense.

Address changes requested after shipment require approval and may result in reconsignment/rerouting fees determined by the carrier.

If you use a freight forwarder or third-party carrier, we are not responsible for loss or damage once the order is delivered to that party. Customers must inspect shipments at the forwarding location before onward transport.

Returns require prior approval and must be requested within 30 days of delivery. Items must be unused and returned in original packaging.
Customers are responsible for all outbound and return shipping costs. A 20% restocking fee may apply.
Refunds are issued only after inspection and approval.

Yes. Custom-made, special-order, and certain drop-shipped items are not eligible for return.

No. Orders shipped outside the contiguous U.S., including Canada, are not eligible for return.

Exchanges are not accepted

Orders may be canceled before processing. Once processed, a $25 cancellation fee may apply.
Orders already in transit are subject to the fee plus shipping costs.

Please visit our Trade & Custom page to learn more.