Terms & Conditions

Natura DesignWorks is operated by Natura Design Works, Inc.

Shipping

In-stock items ship in 2–4 business days. Custom orders are estimated to arrive in 10–12 weeks after design and order confirmation. For stock orders, allow an estimated 3–8 business days in transit for ground delivery. Stock orders shipped by freight require 2–4 business days of processing, followed by an estimated 3–12 business days in transit. Transit times are estimates, and carrier delays can occur. Whenever possible, we will ship via FedEx Ground. Some products are too large or heavy for FedEx and will require contracting a freight carrier. We offer free shipping on all orders within the contiguous United States. We do not charge handling fees.

FOR FREIGHT DELIVERY:

Shipping via a freight truck includes a scheduled delivery appointment and curbside delivery, which includes a free lift gate service. A lift gate service means the driver will take the items off the truck for you but will NOT bring the items inside of your building/home. Be prepared for your freight delivery by having extra hands or proper equipment to move your boxes, as they can be heavy and bulky to carry. Storage fees may be applied if the shipping company is not able to reach you to schedule the delivery appointment. Any changes made to the shipping address after it leaves our facility will require approval from Natura DesignWorks and you will incur reconsignment fees calculated by the shipping company.

Before you sign for your delivery, you must inspect the shipment for exterior damage and shortages as you are acknowledging that the article(s) were delivered to you in GOOD CONDITION. Make sure you receive the correct # of packages & pallets indicated on the delivery receipt and note any damages or shortages of boxes/pallets. If you are concerned for any reason that the contents of your shipment may be damaged, you MUST note this on your delivery receipt and take pictures. The carrier who delivers this merchandise to you is responsible for its safe delivery

Should you notice any damage upon receipt (visible or concealed):

  1. Have the delivery person note on the delivery receipt the nature and extent of damages.
  2. Inspect the outside of packaging for damage, missing boxes or pallets on the delivery receipt before allowing the driver to leave. Do not refuse the shipment, unless otherwise advised by Natura DesignWorks, please accept the delivery. Take photos of any damages, if missing box(s) and or pallet(s) take photos at the time of delivery.
  3. Notify Natura DesignWorks of any exterior damage or shortages the day of delivery. We will then take the proper steps to resolve your issue.
  4. Open and inspect all products within 7 days of delivery. Report any concealed shipping damage or missing items to Natura DesignWorks as soon as discovered and no later than 7 days after delivery.
  5. Do not destroy packing material or pallets until shipment is inspected and the claim is settled. If the shipment delivered to you is not in accordance with the cartons as shown on your receipt, do not accept it until such shortages are noted on the Freight Bill and Bill of Lading. ANY CLAIMS FOR LOSS should be filed immediately with the Freight Company's Office that makes the delivery to your door. Claims for loss MUST NOT be deducted from our invoice, nor deferring of payment while waiting for adjustments of such claims.

FOR GROUND DELIVERY:

Shipping via standard ground delivery is to-door service only in the contiguous United States.

  1. Be sure to track packages to ensure you are available for delivery. **Natura Design Works, Inc. is not responsible for lost or stolen packages.
  2. Be sure to keep all boxes and packaging in case of return.
  3. If shipping to a commercial address please note that FedEx will not leave packages if the business appears vacant or is closed.
  4. Please do not refuse any boxes that have exterior damage. Open and inspect item first and call Natura DesignWorks with any questions/concerns.
  5. FedEx will only make 3 attempts for delivery to commercial addresses.

Some Explanation for Trucking Terms:

  1. Commercial Delivery - delivery to industrial, or commercial address capable of receiving 52' tractor-trailer truck, typically with loading dock but not necessary.
  2. Residential Delivery - Zoned residential address delivery, typically a residential delivery requires the use of a smaller carting company truck because of road weight limits, commercial truck restrictions, or residential community.
  3. Freight Forwarder Delivery: If you choose to use a freight forwarder for delivery to International or states outside of the continental US, Natura DesignWorks is not responsible for damages caused by shipments being sent by any freight forwarder.

Product Holding & Storage Policy

Orders must ship once the order is placed and processed by Natura Design Works, Inc. Products cannot be stored for a future shipment.

Product Holding for "Out of Stock" Products

Natura Design Works, Inc. does not place a hold on products that are out of stock. You may sign up for email or text notifications on the product page to be notified once it is back in stock. Once the product is in stock and you are notified, you may then purchase the item.

Returns & Exchanges

Returns must be made within 30 days of delivery. Special orders are non-refundable custom made products. All returns require prior approval. Returns may be subject to a 20% restocking fee. Customers are responsible for both outbound and return shipping costs, including the original outbound shipping cost. Items must be unused, in their original condition, and returned in their original packaging with all original parts and accessories. Refunds are contingent upon Natura DesignWorks inspection and approval. For approved returns, Natura DesignWorks arranges the return shipment and charges the customer for the shipping cost. After your return has been inspected and approved, we issue your refund within 5 business days. Your bank or payment provider may require additional processing time. All credits will be issued to the original method of payment used (ie. credit card, store credit, check). Special order items are NOT returnable. 

Order Cancellation

Orders can be cancelled before they are processed (usually within 2 business days). If the order has already been processed and has not shipped, you may be charged a $25.00 cancellation fee. If your order has already been processed and is in transit to you, you will be charged the $25.00 cancellation fee and all related shipping and handling expenses (both outgoing and returning).

Changes in Design

We reserve the right without notice to modify, change, alter and improve any designs.

Taxes

If you are located in one of the nexus sales tax states, we must add the appropriate state Sales Tax to your order, unless you have a current signed Resale Certificate Form. Sales tax will automatically be calculated and applied to your online order for applicable states.

State Code Regulations

All fire code, other Building Inspection Commission codes, and any (all) amendments are the buyer’s sole responsibility to address with their local and state code enforcement agencies prior to all purchases being made.

Privacy Policy

For details on how Natura DesignWorks collects, uses, and shares personal information, including cookies, marketing, and your privacy rights, please review our Privacy Policy.

For privacy questions, contact us at info@naturadesignworks.com.

Limited Right to Website and Publish Literature

The viewing, printing, or downloading of any content, graphic, form or document from the site grants you only a limited, non-exclusive license for use solely by you for your own personal use and not for republication, distribution, or other use. No part of any content, form, or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site, etc.. The content and software on this site may be used only as an informational resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

Indemnification

You agree to indemnify, defend, and hold us and our owners, shareholders, directors, officers, employees, subsidiaries, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including attorneys' fees, related to your violation of this Agreement or use of the Site.

Disclaimer of Website Usage

The information from or through the site are provided "as-is," and all warranties, express or implied, are disclaimed, including, without limitation, the disclaimer of any implied warranties of merchantability, fitness for a particular purpose and non-infringement. The information and services may contain omissions, errors, problems or other limitations. You agree that we and our affiliated parties or manufacturers have no liability whatsoever for your use of any information. But not as a limitation thereof, we and our affiliated parties are not liable for any direct, indirect, special, incidental, or consequential damages (including, without limitation, damages for loss of business, loss of profits, litigation), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation of damages set forth herein is fundamental. The site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Limitation of Liability

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Natura Design Works, Inc., or any of its, employees, officers, distributors, suppliers be liable to you or to any other person for any direct, indirect, special, incidental or consequential losses or damages the use of or inability to use the website, including, without limitation, damages for lost profits. In no case or event shall Natura Design Works, Inc. be held liable for damages in excess to the cost of the original purchase, sale or contract.

Governing Jurisdiction

This sale, agreement, or contract shall be treated as though it were executed and performed in Monroe County, New York, and shall be governed by and construed in accordance with the laws of the state of New York, without regard to conflict of law principles. This agreement may be amended at any time by us from time to time without specific notice to you but will be posted on this website or in published Natura Design Works, Inc. sales literature.

E-Business Arbitration

Any controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American arbitration association's ecommerce services under the AAA's commercial arbitration rules. Supplementary procedures for online arbitration, and the judgment on the award rendered by the arbitrator(s) may be entered having jurisdiction thereof to be. The arbitration will take place in Syracuse, New York. Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Further, customer will not have the right to participate as a representative or member of any class of claimants pertaining to any claim.